Careers

We’re looking for a Customer Service Representative to join the GENLED Brands team in East Rutherford, NJ. Working for GENLED Brands means being innovative and adaptive. This exciting position will provide direct support to the Sales Team for North America. As a Customer Service Representative, you should have an understanding of pre-sales processes and possess exceptional customer service and communication skills. You’ll be joining a highly motivated, dedicated and friendly team with a long-term perspective. We provide multiple opportunities for career development, including mentoring, coaching and stretch assignments with strong international exposure. Daily activities will consist of communication with internal and external customers and execution of product orders. The Customer Service Representative function is critical to achieving GENLED Brands objectives around a best-in-class customer experience. If you match this description, get in touch! We offer a competitive salary (based on experience) with full-time employment in a well-known global company that offers top-class lighting solutions. Click HERE to apply!

Responsibilities

• Deliver excellent service to various customers from different market applications (LED architectural lighting, LED signage lighting) via close cooperation with various internal and external stakeholders.
• Build and maintain solid customer relationships.
• Provide accurate and timely quotations to customers.
• Create and enter orders in the system.
• Provide support to the Sales team (e.g., quotations, delivery status, order reports).
• Manage daily customer orders in a timely manner (receive and confirm all orders with customer, provide shipment tracking or order status if on back order).
• Handle and resolve operational issues that may arise from the end-to-end sales process (e.g., order status, deliveries, invoicing, returns).
• Engage with other functions to ensure best-in-class customer service support (e.g., sales teams, supply chain, logistics)
• Proactively participate in daily shipping activities to include preparing shipping documents, ensuring accuracy and returning paperwork to the warehouse to meet deadlines.
• Establish and conduct regular customer review calls while building follow-up action plans tracked in CRM system.

Requirements

• Associate’s Degree in Business or relevant discipline with a minimum of 2 years of Customer Service or Sales Operations experience
• Proven track record (knowledge of LED signage or LED architectural lighting industry is a plus)
• Inside Sales and Customer Service skills
• Proficiency in Microsoft Office and Order Entry software
• Working knowledge of Microsoft Dynamics CRM preferred
• Self-motivated, able to independently manage various activities with minimal supervision
• Customer-oriented mindset
• Excellent communication, listening and collaboration skills with a problem-solving mindset
• This position is subject to background checks

GENLED Brands is a unique company looking for unique talent. Our two divisions – custom architectural lighting firm Acolyte and signage lighting specialist AgiLight – engineer and true manufacture premium LED products used in major installations around the world. If you can think of it, we can build it in our customization facility in New Jersey. We sell the soft lights inside luxury suites and the bright lights on the outside of stadiums. Our LEDs illuminate sumptuous dining rooms in Michelin starred restaurants and bold name-brand fast-food chain signage. Do you have the energy, personality, and breadth of knowledge to make sales on both sides of the business? Can you walk the walk with the lighting designers and talk the talk with the sign guys? Our continued growth and recent restructuring have created an amazing opportunity for the right person to handle both brands in some major markets as our Midwest Regional Sales Manager. Click HERE to apply today. 

Responsibilities

• Expand GENLED Brands market share with regional accounts.
• Employ dual focus on architectural lighting specification and crossover accounts with signage lighting specification.
• Create (and exceed) individual product category sales targets and overall revenue goals.
• Help design and execute go-to-market strategy for new products and new areas of business.
• Optimize marketing dollars and resources for maximum brand exposure and growth.
• Travel regularly to meet key customers, prospect new sales agencies and attend trade shows and networking events.
• Provide first-rate customer service with technical information and provide product recommendations to fit the vast and ever-changing design intents of architects and lighting designers.
• Perform product demos and sales training for existing customers and prospects while differentiating GENLED Brands products and solutions from competitor offerings.

Requirements

• 4-year college degree
• 5+ years of sales experience
• Strong relationship builder (existing relationships with rep agencies, lighting design firms and architectural firms required)
• Outstanding communications ability
• Solid business acumen and leadership in sales and marketing
• Strengths in prospecting, negotiating and closing sales

Responsibilities

• Delivering excellent service to various customers from different market applications (LED architectural lighting, LED signage lighting) via close cooperation with various internal and external stakeholders
• Building solid customer relationships
• Providing accurate and timely quotations to customers
• Creating and entering orders in the system
• Providing support to the Sales team (e.g., quotations, delivery status, order reports)
• Managing daily customer orders in a timely manner (receive and confirm all orders with customer, provide shipment tracking or order status if on back order)
• Handling and resolving operational issues that may arise from the end-to-end sales process (e.g., order status, deliveries, invoicing, returns)
• Coordinating regional sales activities with Outside Sales Team and preparing for weekly sales calls
• Engaging with other functions to ensure best-in-class customer service support (e.g., sales teams, supply chain, logistics)
• Proactively participating in daily shipping activities to include preparing shipping documents, ensuring accuracy and returning paperwork to the warehouse to meet deadlines
• Establishing and conducting regular customer review calls while building follow-up action plans tracked in CRM system
• Maintaining detailed supplier records on an on-going basis and providing additional written detail on important supplier developments or feedback upon request
• Proactively participating in key business development and planning discussions with senior management

Requirements

• Bachelor’s Degree in Business or relevant discipline with a minimum of 2 years of Inside Sales or Sales Operations experience
• Fluency in English and one of the following languages: German, French, Spanish or Italian
• Proven track record and knowledge in the LED signage or LED architectural lighting industry is a plus
• Inside Sales and Customer Service skills
• Proficiency in Microsoft Office and Order Entry software
• Working knowledge of Microsoft Dynamics CRM preferred
• Working knowledge of shipping software for UPS, FedEx, DHL and freight carriers
• Self-motivated, able to independently manage various activities with minimal supervision
• Customer-oriented mindset
• Excellent communication, listening and collaboration skills with a problem-solving mindset
• This position is subject to curriculum vitae/resume and social media background checks

Responsibilities

• Driving B2B sales in the assigned territory and building strong relationships with end-users, lighting specifiers, distributors, contractors and display manufacturers
• Identifying and acquiring new customers, as well as up-selling to the existing customer base and establishing GENLED Brands as one of their key business partners
• Effectively managing and driving the sales cycle from prospection through successful closure
• Meeting and exceeding revenue growth targets
• Developing timely and accurate sales offers based on given customer project requirements
• Defining and executing territory sales plans while leading on commercial negotiations, ensuring we profitably grow revenues and margins
• Accurately forecasting and achieving sales targets
• Ensuring high quality and following up on customer assignments and projects (trainings for partners, customer planning, presentations, solutions, project coordination)
• Presenting the product to individual customers and at field events such as conferences and seminars
• Understanding industry trends, product capabilities,  future developments and customer requirements
• Providing market feedback on product base and competition information

Requirements

• Bachelor’s degree (Master’s a plus) in Business, Economics, Engineering or relevant discipline
• 3+ years of experience in a sales, business development or key account management role selling B2B solutions
• Fluency in French and English
• Proven track record and knowledge in the LED signage or LED architectural lighting industry (preferred)
• Key account planning skills with focus on strategic relationship development
• Proven ability to achieve ambitious sales targets and understand complex sales cycles at a strategic level
• A hands-on mentality with excellent stakeholder management skills
• A positive and professional team player attitude, with self-motivation and continued desire to achieve clearly defined goals
• Excellent communication, listening and collaboration skills with a problem-solving mindset
• This position is subject to curriculum vitae/resume and social media background checks

GENLED Brands seeks to hire a full-time sales manager in Amsterdam. This exciting opportunity will allow the successful candidate to represent our two global brands: the LED signage lighting company AgiLight and the custom architectural LED lighting manufacturer Acolyte. This position will be responsible for creating sales opportunities and winning business in Germany and across Europe from targeted sign companies, display manufacturers, specialized distributors, etc. This will require daily exchange with the company customer base to build rapport with distributor sales teams and to increase product awareness. Execution of this role involves travel, time and territory planning, on-site sales calls, introduction of new products, application consultation, operational pricing, claims management, collection and reaching sales goals. The successful candidate will receive training on GENLED Brands™ sales processes, LED technology, and AgiLight and Acolyte products. Reporting to the regional sales manager, he or she will have a proven ability to fill the sales pipeline with opportunities, grow the hit-rate across those opportunities, accurately forecast sales 3 months out, and grow the conversion rate from quotes to collections. Apply HERE for immediate consideration!

Responsibilities

• Break down annual business plan for development of existing accounts in line with overall company objectives. Review quarterly with management.
• Efficiently manage time and territory to cover the customer base.
• Maintain detailed on-going customer records through CRM software. Take ownership for accuracy of account and contact data.
• Build a strong understanding of the applications where the company’s products provide the greatest benefit and value for the customer.
• Track and communicate market trends, competitive offerings, operational issues, and opportunities on a global level. Exchange experiences and success stories within global sales team.
• Provide periodic sales forecasts for assigned sales territories.
• Develop strong relationships with the company’s customers, distribution network, specifiers and influencers.
• Orchestrate customer interaction with Finance and Quality departments as needed.
• Perform other tasks as directed by management.

Requirements

• Self-motivation, persistence, and ability to independently manage various activities
• Strong drive to achieve business objectives
• 3+  years working experience in sales, business development, key account management, or similar
• Competence in MS Office Suite (Outlook, Excel, PowerPoint)
• Excellent presentation and written communication skills
• Strong problem-solving skills
• Proficiency in English and German (additional languages a plus)
• Proven track record in the signage or architectural lighting industry is a plus
• Education in electrical engineering or electronics is a plus
• Preferred residency in The Netherlands (company will not relocate candidate)
• Willingness to travel in EU for sales calls, trade shows, etc. 
• Position subject to curriculum vitae/resume and social media background checks 

GENLED  Brands™ seeks an experienced LED Technician to join our team full time in Amsterdam, The Netherlands. The LED Technician will primarily be responsible for assembling and building orders, as well as maintaining daily shop flows. Position offers excellent benefits and competitive salary commensurate with experience. Click HERE to apply!

Responsibilities

• Build and assemble new LED product orders.
• Solder, label, and cut LED products including aluminum channels.
• Rebuild or repair products with RMA issues.
• Various shop duties as needed.

Requirements

• 1-2 years previous experience in LED manufacturing
• Attention to detail and organization
• Familiarity with inventory and shop processes
• Understanding of the metric system
• Excellent communication and interpersonal skills
• Teamwork ethic that contributes to a positive environment
• Problem solving skills
• Ability to lift more than 35 lbs.
• Bachelor’s Degree is a plus 
• Microsoft Office is a plus
• Position subject to curriculum vitae/resume and social media background checks